Refund policy

Good Coffee. Brighter Tomorrows. ☕💛

At WOW Coffee Co., we want every order to bring a little joy to your day. If something isn’t right, we’re here to help.

Returns & Exchanges

Our coffee is prepared and packaged on demand to ensure a fresh, quality experience.

Because coffee is a consumable product, we cannot accept returns or exchanges, whether the product is opened or unopened.

We do not offer refunds for changes of mind or personal taste preferences.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

Include your order number, a brief description of the issue, and photos if available.

We’ll review the issue and arrange an appropriate replacement or refund when eligible.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us so we can investigate.

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

If your order is marked as delivered but you haven’t received it, please check with your carrier and contact us for assistance.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your purchase.

Orders returned because of incorrect or incomplete addresses, or because a shipment was unclaimed, may require additional shipping charges. Refunds are not guaranteed in these situations.

How to Contact Us

For questions about your order, returns, or refunds, please contact us through our website at wowcoffee.co.

We’ll do our best to help resolve any issues quickly and fairly.

Thank you for supporting WOW Coffee Co. and our mission to champion youth creativity and everyday kindness.

Good Coffee. Brighter Tomorrows.